Last Updated: 14 – August – 2025
Plug’d (“we,” “our,” “us”) is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our premium service marketplace to connect with verified, high-quality business vendors across multiple categories.
1. Information We Collect
We collect information to provide and improve our services, ensure safety, and facilitate secure transactions.
1.1 Information You Provide
When you create an account, use our platform, or communicate with us, we may collect:
Personal details: name, email address, phone number, and physical address.
Account details: username, password, profile information.
Vendor details (for service providers): business name, category, verification documents, licenses, and payment details.
Transaction details: services booked, payment history, invoices, and receipts.
Communication: messages sent through our platform, feedback, and reviews.
1.2 Information We Collect Automatically
When you use Plug’d, we may automatically collect:
Usage data: pages visited, time spent, interactions, and search history.
Device data: IP address, browser type, operating system, and device identifiers.
Location data: approximate or precise location (with your consent).
1.3 Information from Third Parties
We may receive information from:
Payment processors (e.g., payment confirmation).
Identity verification services.
Public databases and marketing partners.
2. How We Use Your Information
We use your data to:
Create and manage your Plug’d account.
Connect clients with verified vendors.
Facilitate secure payments and transactions.
Verify the identity and credibility of vendors.
Provide customer support.
Send important updates, offers, and service-related notifications.
Improve, personalize, and optimize our platform.
Comply with legal obligations and resolve disputes.
3. Sharing Your Information
We do not sell your personal information. However, we may share it with:
Vendors or Clients: when necessary to fulfill a booking or service request.
Service providers: such as hosting companies, payment processors, or analytics tools.
Legal authorities: when required by law, regulation, or legal process.
Business transfers: in case of a merger, acquisition, or sale of company assets.
4. Data Retention
We keep your information only as long as necessary to:
Provide services.
Comply with legal obligations.
Resolve disputes.
Enforce agreements.
When data is no longer needed, we securely delete or anonymize it.
5. Security Measures
We use industry-standard security practices to protect your personal information, including encryption, access controls, and secure servers. However, no online platform can be 100% secure, so we encourage you to protect your account credentials.
6. Your Rights
Depending on your location, you may have rights to:
Access the information we hold about you.
Request corrections or updates.
Request deletion of your personal data.
Restrict or object to certain processing.
Withdraw consent where applicable.
To exercise your rights, contact us at support@plugdspace.com.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve platform functionality.
Remember your preferences.
Measure site performance.
Deliver targeted advertising.
You can manage cookie preferences through your browser settings.
8. Children’s Privacy
Plug’d is not intended for individuals under 18 years old. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and continued use of the platform means you accept the updated terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, contact us at:
Plug’d
🌐 Website: www.plugdspace.com
📧 Email: support@plugdspace.com
📍 Address: Manchester, United Kingdom